www.thephpfactory.com/customer-faq#forum

Forum Support does not include questions regarding the code, how to customize it or further development! Only for commercial products, if the time will allow it, only then we may answer on short tweaks, but not longer than just a couple of code lines. For heavier customizations we recommend hiring a developer. If there is no answer yet, do not repost it or bump the topic up, since this will be seen as impertinent behavior and it may lead to canceling your membership (in some cases without any previous notice).

Support for FREE products covers only the latest available version for download, NOT older versions and ONLY product issues, NOT further customizations, tweaks or code questions!

When submitting a potential issue, first make sure that you are able to replicate it under the following conditions:
* using the latest available build from our servers
* using the latest available Joomla! version for that products
* using the default Joomla! template
IF after A, B and C you can still replicate any issue on your server, send us your feedback in the following format for each possible issue:
* Issue description (please write a detailed description of that issue)
* Replicate steps (clearly mention the steps to replicate the issue)
* Expected results
* Actual results
* Specify also the following:
* PHP version running on your server/hosting
* used browser under which this is replicable
* in case of any blank pages, enable error reporting (forum.joomla.org/viewtopic.php?t=154552) and let us know also the displayed messages.

In order to avoid any trouble, please do not use improper language, insults, or have an impertinent behavior regarding matters like repetitive questions regarding development plans, code explaining, code development, company policies and prices). We hope that members will understand and see it in a positive manner, as it is meant to increase productivity and to maintain the same quality level at a very reasonable price.

Any forum user, customer or non-customer, may be banned without any previous notice for posting commercial advertising. Personal Signature Links or any other posted URL, are permitted only to pages or domains using one of our extensions.