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Cannot upload documents

Cannot upload documents 4 years 3 weeks ago #1

  • OZ Jones
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 72
Hello Alexandru
I tried to upload a pdf for the first time and it did not work.I also tried a txt file ...same result.
Checked the back end all seems correct. I have the acceptable file types specified (pdf, txt,doc)
No error message. Simply does not upload.
Any assistance greatly appreciated.

Regards
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Cannot upload documents 4 years 3 weeks ago #2

  • Alexandru
  • Alexandru's Avatar
  • Senior Developer
  • Bucharest
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 4856
Hello!

What size is the pdf document?

Check if the value is greater than what you have the php directives post_max_size and upload_max_filesize set to.
thePHPfactory Customer Support
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Cannot upload documents 4 years 2 weeks ago #3

  • OZ Jones
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 72
Hello
Size is 2.72 MB
The php settings are at 128MB max
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Cannot upload documents 4 years 2 weeks ago #4

  • Alexandru
  • Alexandru's Avatar
  • Senior Developer
  • Bucharest
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 4856
Try setting the allowed file extensions to:
.doc,.pdf,.txt
thePHPfactory Customer Support
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Cannot upload documents 4 years 2 weeks ago #5

  • OZ Jones
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 72
Tried .
Unfortunately did not work.
Any other ideas?
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Cannot upload documents 4 years 2 weeks ago #6

  • Alexandru
  • Alexandru's Avatar
  • Senior Developer
  • Bucharest
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 4856
Any Javascript errors when trying to upload a file?
Did you set the limit for Documents from backend to something greater than 0?
thePHPfactory Customer Support
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Cannot upload documents 4 years 2 weeks ago #7

  • OZ Jones
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 72
No JavaScript errors.
I set it back to 0 and then back to 5000. if left at 0 does not show document tab in frontend.
It now shows the upload table however, it simply loops without ever finally uploading and publishing the document.
Stuck in uploading loop.
Thanks
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Cannot upload documents 4 years 2 weeks ago #8

  • Alexandru
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  • Senior Developer
  • Bucharest
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 4856
Unable to replicate issue on local test server.

What we can replicate is if we enter the allowed extensions format:
doc,pdf,txt
on the backend, then on the frontend when we click on the upload document button, the file upload dialog pops out, we select the file, click ok and then nothing happens.
thePHPfactory Customer Support
Last Edit: 4 years 2 weeks ago by Alexandru.
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Cannot upload documents 4 years 2 weeks ago #9

  • OZ Jones
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 72
I can assure you it just loops.
Also, now that we have update the version the link, video,audio image, and doc tabs disappear when you hover over them.
And they do not return. You need to referesh the browser.
I had this problem some months back but i cannot remember how it was resolved.
see for yourself
iotsi.io
Thanks
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Cannot upload documents 4 years 2 weeks ago #10

  • OZ Jones
  • Localtime: 14:29
  • Europe/Bucharest
  • Posts: 72
Hello
Seems the hover issue maybe an incompatibe plugin.
However, we are still not able to upload ANY thing...doc, images,etc
Thanks
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Cannot upload documents