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Spam Protect Factory 1.2.2 do not allow new users

Spam Protect Factory 1.2.2 do not allow new users 4 years 2 months ago #1

  • Ettore Quaglia
  • Localtime: 06:46
  • Europe/Bucharest
  • Posts: 6
Hello.
If I activate the Spam Protect Factory Plug-in I can't create a new Users even with the correct username and e-mail.

The result is a blank page in the Admin area.

Website URL: www.salumificiobertoletti.com
PHP version: 7.3.13
Joomla version: 3.9.15
Template: RocketTheme Myriad with Gantry 4 framework.

Can you help me?

Thank-you.

ettore
Last Edit: 4 years 2 months ago by Ettore Quaglia.
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Spam Protect Factory 1.2.2 do not allow new users 4 years 2 months ago #2

  • Alexandru
  • Alexandru's Avatar
  • Senior Developer
  • Bucharest
  • Localtime: 06:46
  • Europe/Bucharest
  • Posts: 4856
Hello!

Please enable System Debug and set Error Reporting to Maxium from Global Configuration and try again. You should now receive an error instead of the blank page. Can you paste here the error message?
thePHPfactory Customer Support
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Spam Protect Factory 1.2.2 do not allow new users 4 years 2 months ago #3

  • Ettore Quaglia
  • Localtime: 06:46
  • Europe/Bucharest
  • Posts: 6
First of all Thank-You.
Here is the Debug message that I have if I try to create a new registered User:

Notice: Trying to get property 'email' of non-object in /web/htdocs/www.salumificiobertoletti.com/home/plugins/user/cmc/cmc.php on line 81

Warning: require_once(/web/htdocs/www.salumificiobertoletti.com/home/administrator/components/com_spamprotect/vendor/autoload.php): failed to open stream: No such file or directory in /web/htdocs/www.salumificiobertoletti.com/home/plugins/user/spamprotect/spamprotect.php on line 68

Fatal error: require_once(): Failed opening required '/web/htdocs/www.salumificiobertoletti.com/home/administrator/components/com_spamprotect/vendor/autoload.php' (include_path='.:/php7.3/lib/php') in /web/htdocs/www.salumificiobertoletti.com/home/plugins/user/spamprotect/spamprotect.php on line 68

Ettore
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Spam Protect Factory 1.2.2 do not allow new users 4 years 2 months ago #4

  • Alexandru
  • Alexandru's Avatar
  • Senior Developer
  • Bucharest
  • Localtime: 06:46
  • Europe/Bucharest
  • Posts: 4856
We've just released a new version of the extension that contains a fix regarding this.
thePHPfactory Customer Support
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Spam Protect Factory 1.2.2 do not allow new users 4 years 2 months ago #5

  • Ettore Quaglia
  • Localtime: 06:46
  • Europe/Bucharest
  • Posts: 6
A very big THANK-YOU for your super-professional support.

Installed the new Spam Protect Factory 1.2.3 version on my website.
Now I can add new user(s) with no problem.

Thanks again.

ettore
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Spam Protect Factory 1.2.2 do not allow new users 4 years 2 months ago #6

  • Erik F
  • Project Manager
  • Bukarest, Rumänien
  • Localtime: 06:46
  • Europe/Bucharest
  • Posts: 5075
Hi Ettore,

If you have the time we would be happy to receive a review under:

extensions.joomla.org/extension/spam-protect-factory/

We are lacking reviews since unfortunately, satisfied customers rarely return to leave reviews, and most of the times we receive only revenge reviews, for situations outside our support range. Such low rated revenge reviews don't help a potential new user or us, nor the Joomla community. Since we started developing Joomla extensions 10 years ago, we have noticed that if a product is well rated, it's a win-win situation for everybody. Having a larger user base for a certain product means more and variate user feedback which are helping us to continuously improve the product and by thus bringing some financial resources that further help and sustain the development of the specified extension over a longer period of time, as we are striving with all our extensions.

Thank you for your time!
thePHPfactory Team
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Spam Protect Factory 1.2.2 do not allow new users 4 years 2 months ago #7

  • Ettore Quaglia
  • Localtime: 06:46
  • Europe/Bucharest
  • Posts: 6
On 19 November 2018 I've written a positive review for your Spam Protect Factory component.

I don't know if is possible or not to add another review from the same user.

Ettore
Last Edit: 4 years 2 months ago by Ettore Quaglia.
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Spam Protect Factory 1.2.2 do not allow new users 4 years 2 months ago #8

  • Erik F
  • Project Manager
  • Bukarest, Rumänien
  • Localtime: 06:46
  • Europe/Bucharest
  • Posts: 5075
I did not knew you posted already one.
Thank you!
thePHPfactory Team
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Spam Protect Factory 1.2.2 do not allow new users